1. I cannot find the SERIAL NUMBER (S/N) requested during the control software installation
   • For Commander Pro: you will find this serial number in your user's manual under the chapter "installation and operation" (p.12, chap 3-8).
   
   • For any other software : you can find the serial number on the CD cover.
2. When I press the ON/OFF button, I hear a beep but my UPS does not start:
   Your UPS is equipped with system to avoid unwanted switching on or off. Press the ON/OFF button for at least 10 secondes to switch it ON. When the alarm stops your UPS is working.
3. Does my UPS need the telephone (RJ11), network (RJ45) or computer (USB / RS232) connections to work properly ?
   These connections provide extra functions to your UPS but they are not essential to its operation.
4. What are the different UPS technologies ?
   Media-backup Technology : When the grid is normal, the UPS charges its battery and connected devices are powered directly by the grid. During a power failure, the UPS powers the connected devices using the energy stored in its batteries.
   
   In-line Technology : An in-line UPS is similar to a media-backup UPS. It is additionally equipped with a voltage regulation system (AVR), which extends batteries’ lifespan while protecting the connected devices.
   
   Sinus Technology : a Sinus UPS functions similarly to an in-line inverter with the difference that the voltage produced during power failures is a pure sine-wave.
   
   On-line Technology : The input voltage is converted into DC voltage and used to power the inverter and charge the batteries. The inverters uses this DC voltage to provide a pure sine-wave output voltage. Connected devices are immune to the grid disturbances because they are constantly powered by a voltage created by the UPS. During a power failure, the batteries provide the voltage needed to operate the inverter without interruption.
5. What is an IEC socket or plug ?
   IEC plugs and sockets are electrical connectors commonly used to power computer related devices (PC, printer, screen, ...)
6. What is a SCHUKO plug or socket ?
   SCHUKO plugs and sockets are standard electrical connectors used in several European countries. Their compatibility is often questioned. The diagram left summarizes the situation clearly.
   
   • Contrary to popular belief, only very old devices still have real French input plugs. They are only compatible with French sockets.
   
   • However, nowadays all the electrical and electronic devices sold in France are equipped with Schuko plugs. Thus the French are already using Schuko plugs unknowingly. The big advantage of these plugs is their compatibility with both Schuko sockets and French sockets. They not only take charge of the phase and neutral lines, but also of the ground line through a system connecting both the grounding pin of the French sockets and the side connectors of the Schuko sockets.
   
   The Schuko and French sockets are both compatible with the plugs of modern devices sold in France
7. After a power suge, the RJ11 (or RJ45) port does not function anymore.
   The RJ11 and RJ45 ports of our devices are protected from transient power surges by varistors (MOV). They function like a fuse by cutting the circuit in a few nanoseconds when a power surge occurs. The downstream devices are protected, but after this event the circuit remains cut.
8. My UPS connected via USB is not recognized by the control software.
   In this situation, disconnect the USB cable from your PC and reconnect it to another USB port. After a few seconds the software should correctly detect your UPS.
9. Which batterie must I use for my UPS ?
   Select your UPS ___________________ ALIZE ALIZE 500 ___________________ ALPHA ALPHA 500 iC ALPHA 650 ipE ALPHA 700 ipE ALPHA 1000 ipE ALPHA 650 ipF ALPHA 700 ipF ALPHA 701 ipF ALPHA 1000 ipF ALPHA 500 iSx ALPHA 800 iSx ALPHA 500 LCD ALPHA 500 nSx ALPHA 800 nSx ALPHA 500 Sx ALPHA 750 Sx ALPHA 1200 Sx ALPHA 1600 Sx ALPHA 2000 Sx ALPHA 2500 Sx ALPHA 600 xD ALPHA 800 xD ALPHA 1250 xD ALPHA 1650 xD ALPHA 2100 xD ALPHA 2600 xD___________________ BREVA BREVA 720 S BREVA 900 S BREVA 1200 S___________________ CYCLONE CYCLONE 1000 RK CYCLONE 2000 RK CYCLONE 3000 RK CYCLONE 6000 RK CYCLONE 10000 RK CYCLONE 1000 RKX CYCLONE 2000 RKX CYCLONE 3000 RKX CYCLONE 6000 RKX CYCLONE 10000 RKX CYCLONE 1000 RTX CYCLONE 2000 RTX CYCLONE 3000 RTX CYCLONE 1000 ST CYCLONE 2000 ST CYCLONE 3000 ST CYCLONE 6000 ST CYCLONE 10000 STM CYCLONE 15000 STM CYCLONE 20000 STM CYCLONE 1000 STX CYCLONE 2000 STX CYCLONE 3000 STX CYCLONE 6000 STX CYCLONE 10000 STX CYCLONE 1000 STXe___________________ CYRUS CYRUS 600 CF CYRUS 800 CF___________________ DELTA DELTA 800 DELTA 1100 DELTA 1400 DELTA 2200 DELTA 3000 DELTA 1100 TR DELTA 1400 TR DELTA 2200 TR DELTA 3000 TR___________________ EPSILON EPSILON 1000 EPSILON 1500 EPSILON 2000 ___________________ HCM___________________ HCT___________________ HCX___________________ MB MB 600 MB 1000 MB 700 CUBE___________________ MISTRAL MISTRAL 650 eX6 MISTRAL 900 eX6 MISTRAL 720 Green MISTRAL 1000 Green MISTRAL 1200 Green MISTRAL 1800 Green MISTRAL 2400 Green MISTRAL 600 Green-A MISTRAL 720 Green-A MISTRAL 1000 Green-A MISTRAL 1200 Green-A MISTRAL 1500 Green-A MISTRAL 1800 Green-A MISTRAL 500 inT MISTRAL 700 ipE MISTRAL 1000 ipE MISTRAL 700 ipF MISTRAL 701 ipF MISTRAL 1000 ipF MISTRAL 500 LCD MISTRAL 1000 RK MISTRAL 1500 RK MISTRAL 2000 RK MISTRAL 600 ST MISTRAL 800 ST MISTRAL 1000 ST MISTRAL 1200 ST MISTRAL 1600 ST MISTRAL 600 STe MISTRAL 800 STe MISTRAL 1000 STe MISTRAL 1200 STe MISTRAL 1600 STe MISTRAL 800 xD MISTRAL 1250 xD MISTRAL 1650 xD MISTRAL 2100 xD MISTRAL 2600 xD___________________ OMEGA OMEGA 1000 OMEGA 2000 OMEGA 3000 OMEGA 6000 OMEGA 10000 OMEGA 1000 TR OMEGA 2000 TR OMEGA 3000 TR OMEGA 6000 TR OMEGA 10000 TR___________________ STORM STORM 1000 R1 STORM 1500 R1 STORM 2000 R1 STORM 3000 R1 STORM 1100 RK STORM 1400 RK STORM 2200 RK STORM 3000 RK STORM 800 ST STORM 1100 ST STORM 1400 ST STORM 2200 ST STORM 3000 ST STORM 1000 T1 STORM 1500 T1 STORM 2000 T1 STORM 3000 T1___________________ ZEPHYR ZEPHYR 700 BLUE ZEPHYR 700 CUBE ZEPHYR 700 DUAL ZEPHYR 700 RC Batterie(s) :    Order form  (From France only)

If you can’t find the answer to your question, you can fill the technical support form in the Technical Support section.